Frequently Asked Questions


Are Handles Included with the Bag?

Yes, all ShoePax bags automatically come with a removable handle.

How does SHoePax choose their Charities?

We are always looking for good charities to donate to. We want to make sure that the causes we support give as much money as possible to the direct relief of those in need. Basically, we research and pick causes that warm our heart. Don't forget to make suggestions at checkout if you want to put some of your favorite causes on our radar.

WHere do I get a tax receipt?

Tax receipts are manually sent to individuals who request them during the checkout process. If you missed the option or change your mind and need a donation receipt, please contact us directly through our CONTACT FORM to request one. Please put Donation Receipt and your order number in the subject line for faster service.


What if I have a problem with my purchase?

We believe that everyone should be 100% satisfied with your ShoePax purchase. If for any reason, you are less than thrilled with our product or your experience, please give us an opportunity to make it better by contacting us directly. Our CONTACT FORM is the easiest way to reach us.